Contact Us
Contact Podifai through live chat, email, or a demo booking. Include the product URL, theme, and a recording to help investigate your issue.
Last updated: 2026-11-06
Live chat
Click the chat icon on the left side of the page and leave us a message. Our team is online every day from 09:00 to 24:00, Melbourne time. Outside these hours, leave a message and we will reply when we are back.
Ask for Human Setup Help
If you need someone to review your customizer or help configure it, leave us a message with the chat icon on the left side of the page, or email chelsea@podifai.com. Include the product URL, the options you want shoppers to choose, reference artwork, and what you have already configured. Explain the expected preview and pricing behavior.
Book a Demo
Want a walkthrough? Book a quick call and we'll set up your first customizer together.
Email Support
Email chelsea@podifai.com. Our team is online every day from 09:00 to 24:00, Melbourne time. Include your store URL and a description of the issue.
Some issues, such as theme compatibility checks or app conflicts, may take longer than 24 hours to fully resolve because they require investigation.
Details to Include with a Support Request
- Your store URL and the affected product URL.
- What you expected, what happened, and the steps that reproduce it.
- Theme name and version if known, product template, and Inline or Popup mode for storefront issues.
- Device, browser, and a short recording or screenshots of the affected flow.
- Order number and affected item/view for missing customization or production files.
Mention any related cart, checkout, or product customizer apps and the checks you already tried. This helps support start with the affected part of the workflow.