How to cancel Shopify subscription in 2025

If you’re switching to a more cost-effective platform or seeking better integrations, knowing how to cancel your Shopify subscription is crucial.

This guide covers the complete process of cancellation.

3 Steps before cancelling your Shopify subscription

Back up your store data

Before taking any steps to cancel your subscription, it is crucial to secure all your valuable store data:

• Export order data: Navigate to Orders > Export in your admin panel to download complete order history in CSV or Excel format.

• Export product information: Go to Products > Export to save all product details, including images, descriptions, and variants.

• Back up customer lists: Access Customers > Export to preserve your customer database, including contact information.

• Save financial records: Download all transaction history, tax reports, and payment records for future reference.

Complete outstanding orders

Ensure that all customer commitments are fulfilled before proceeding:

• Process Pending Orders: Fulfilling and shipping any orders currently in progress.

• Notify Existing Customers: Sending communications about your store status, especially for subscription-based products.

Settle all outstanding payments

Clear any financial obligations to avoid unexpected charges:

• Check unpaid invoices: Review billing history to identify and settle any outstanding amounts.

• Cancel third-party app subscriptions: Many apps bill separately from Shopify, so remember to cancel these subscriptions individually.

Cancel Shopify Subscription

1. Log into Your Shopify Admin Panel

Start by accessing your store's backend:

1. Visit shopify.com and click Log in.

2. Enter your credentials to access your admin dashboard.

2. Access Settings Menu

Once logged in:

• Look for the gear icon (⚙️) in the bottom left corner of your dashboard.

• Click on it to open the Settings menu.

3. Locate the "Plan" Option

Within the Settings menu:

1. Locate and click on "Plan" in the settings sidebar.

   

2. This will display your current plan details and options.

4. Execute the Cancellation Process

To formally cancel your subscription:

1. Scroll down to find the "Cancel plan" button (usually at the bottom of the page).

   

   
   

2. Click this button to initiate the cancellation process.

   

   
   

3. Shopify will ask for your reason for cancelling - select the most appropriate option.

   

   
   

4. Enter your password and confirm your decision.

   

   
   

5. If you need to cancel the Shopify plans for multiple stores, you must do so individually for each store. In the top-right corner of the admin page, click the current store name, then select "All stores" to view your list.

5. [Important] Cancel App Subscription

Don’t forget to cancel the app subscription, if it no longer fits your needs or budget. Follow these steps:

1. Within settings page, select “Apps and sales channels” button in the left sidebar.

   

   
   

2. Locate the app you want to cancel subscription from. Tap the “···” on the right. Open the submenu, then click “Uninstall”.

   

   
   

3. Confirm the cancellation of app subscription.

   

   
   

4. Typically, when you uninstall an app from your Shopify store, the subscription is canceled automatically. To confirm, review your billing by navigating to Settings > Billing.

   

6. Completely Delete Your Shopify Account

For those wanting a complete break:

1. Contact Shopify Support: Account deletion requires direct contact with support.

2. Data Deletion Timeframe: Allow up to 14 days for complete data removal.

3. Consequences of Permanent Deletion: Understand that once deleted, all data is irretrievable and store recovery becomes impossible.

Pause Instead of Cancel

Consider a temporary pause if you still wish to explore Shopify’s features :

• 2025 Pause Plan Details: Shopify's Pause and Build plan costs $9/month in 2025, significantly lower than standard plans.

  

  
  

• When to Choose Pause: Ideal for seasonal businesses, temporary breaks, or when redesigning your store while maintaining data.

Frequently Asked Questions

Can I reactivate my store if I change my mind after cancelling my Shopify store?

Yes, if reactivated within 90 days, your store data will be restored. After 90 days, your store data remains available for up to 2 years, but you'll need to contact Shopify Support.

What special considerations apply when cancelling a Shopify app subscription?

Before you cancel, it's crucial to back up any important data associated with the app. Some apps may remove this data when uninstalled, leading to the potential loss of valuable information.

Conclusion and Next Steps

Cancelling your Shopify subscription can be smooth if you follow the steps: back up your data, complete pending orders, and follow the cancellation procedure.

At podifai.com, we specialize in helping Shopify merchants optimize their e-commerce operations across platforms. Whether you're looking to fully migrate from Shopify or seeking better integration solutions, our team can guide you through the process.